Contact RISA technical support for more information about resolving this conflict. If the license management service shuts down almost immediately after start-up, this may be caused by a resource conflict between a recent Windows Update and the license management service.The Sentinel RMS service on the license management computer has been stopped: To re-start the service, go to the list of services (Control Panel – Administrative Tools – Services) on the license management server, right click the Sentinel RMS License Manager. These settings have been tested and are proven to work successfully with the Sentinel RMS License Manager.These Dialog Windows are what you appear when the Add New Rules Wizard is selected with all the “default” settings. These are example settings for the Inbound Rule and Outbound Rule.The port that needs to be open is 5093 and the communication protocol is UDP as shown in the typical image above.Below is the Windows dialog for setting the port exception (Control Panel - Network and Internet Connections - Windows Firewall). How to accomplish this is dependent on the type of firewall. The solution to this problem is to set up a port exception in the firewall. See the Sentinel Services topic for more information.įrequently, the cause of this error is a firewall on the client, server, or network. The service has not been loaded or is not running.There is a network issue which is preventing communication with this computer.The name or IP address of the server was not entered properly.This means that the WLMAdmin utility was not able to communicate with the server listed in the list of Defined Servers. These can be grouped into the following main categories: Firewall Issues or Error Code 3:įailed to resolve the server host. There are a number of common issues that you may encounter while installing or using the network version of the RISA programs. Appendix B - Network Installation Error Messages Appendix B - Network Installation Error Messages
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